Product Description
Mini PABX call center . Tailored for the customer center with capacities from 5 to 30 agents. Support recording , ACD , IVR , POPUP , Click to dial , Note , Fax , Vocemail .
Call Distribution
- Feature set customer care team option.
- Establish a working time zone option.
- Function IVR access option under the unlimited channel ( Example : Number 1 meet sales consulting room , room number 2 technical support ... )
- Function ring Ext group , mobile , fixed ... automatically
- Auto forword to mobile calls ... in the time zone of their choice.
- ...
Value-added functions
- Recording function calls automatically content
- Function conversations online conference meeting many party audio and video.
- Function display caller information popup
- Functions mark incoming calls, sorting incoming calls, incoming calls notes
- Sending information referred to in e-mail client , export to excel
- Ringback option ringback call into ringback transfer machine
- The counselor sat scattered in various locations, many different positions .
- Function fax , voicemail , ...
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